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    Citizen Charter

    Sl. No. Department Services Time frame from the date of patient/cases reporting
    1 PMR/ORTHO
    Medical Management    		 Assessment including prescription and referral Within OPD Hrs. OR Within 24 Hrs. whichever is earlier. Applicable to the medically fit patients only
    2 PHYSIOTHERAPY
    Out-patient    		 Evaluation and Home Exercise Programme Treatment Evaluation and further reformative management Within OPD Hrs. OR Within 24 Hrs. whichever is earlier
    3 OCCUPATIONAL THERAPY
    Out-patient    		 Evaluation and advice Home Exercise Programme Treatment Evaluation, Treatment and further reformative management Within OPD Hrs. OR Within 24 Hrs. whichever is earlier
    4 PROSTHETICS AND ORTHOTICS Evaluation, Fabrication and Fitting of Orthosis and Prosthesis
    Distribution of Aids and Appliances    		 1-2 weeks from the date of referral to P&O from concerned Department. Within 24 Hrs. provided all appliances in stock
    5 SPEECH AND HEARING Evaluation and management of speech and hearing disorders
    Distribution of Hearing Aids    		 Within OPD Hrs. OR within 24 Hrs. whichever is earlier. Within next 2 days
    6 CLINICAL PSYCHOLOGY Assessment, Counseling Within OPD Hrs. OR Within 24 Hrs. whichever is earlier
    7 SPECIAL EDUCATION Assessment, Evaluation, Educational Guidance, Educational Training, Training program global development. Home bases training program, IEP Within OPD Hrs. OR Within 24 Hrs. whichever is earlier
    8 SOCIAL WORK Social services to the Persons with Disability, Evaluation, Counseling
    Vocational Training    		 Within OPD Hrs. OR Within 24 Hrs. whichever is earlier. Will be provided after completion of pre-assessment procedure within 2-3 weeks on registration of the PwDs.
    OUTREACH PROGRAM
    9 Community Based Rehabilitation Grass root worker, Aangan wadi Worker, Teachers, Para teachers, Para medicals, Panchayat Representative, General Public etc. 1-3 days
    10 Parents Training Programs Parents of CWSN 1-2 days
    11 Seminar / Conference Professionals, students, Parents, GOs/NGOs/DPOs representatives 1-2 days
    12 Assessment/Identification of PwDs. Persons with Disabilities 1-2 days
    13 Distribution of aids/Appliances Persons with Disabilities Will be provided after completion of assessment procedure within 6-7 weeks on registration of the PwDs.